How IT automation can help HR departments amid The Great Resignation
“We have an opportunity to leverage technology to improve every facet of the work experience. The best-designed technology (think artificial intelligence) helps people be more human, and organizations will need to get serious about total experience: the combination of interactions, aptitudes, and value creation and delivery that are at the core of work. Employees Increasingly Seek Value and Purpose at Work.”
Chris Howard | Gartner Chief of Research
Why are we amidst ‘The Great Resignation’?
Post-pandemic, there’s been a seismic shift of values within the workplace amongst employees who are now expecting a people-first ethos and humanised value propositions. Flexibility, work-life balance and hybrid working became the norm during the year of lockdown, driving many to reevaluate priorities and redefine their ideal future of work, which is being coined as, ‘The Great Reflection’.
Since this, numerous polls have revealed that the majority of workers favour hybrid and flexible working environments. A Gartner report, revealed that ‘If required to work fully on-site, 43% of employees and 47% of knowledge workers say they would seek other jobs’. It also revealed that 60% of HR Leaders are significantly concerned about employee turnover within their workplace, making it evident that employee attrition rates are a concern among many organisations.
With employee retention proving an issue in the post-pandemic world, HR departments are bearing the brunt of employee lifecycle processes, from finding ideal candidates, to onboarding new recruits, to dealing with secondments, to offboarding exiting employees.
Not only that, but It’s becoming a challenge to find new recruits, with the amount of vacancies available. It’s reported that 49% of job candidates who have received a job offer, are considering at least two others at the same time, emphasising the need to attract, retain and engage.
How can IT automation revolutionise employee lifecycle management?
With the aforementioned being just some of the challenges that HR departments are facing, how can IT automation help to alleviate some of this high-staff turnover pressure in the new future of work and help to engage new recruits from the get-go?
The onboarding process requires many manual touchpoints with numerous tasks being passed across various departments. It’s reported that one in four new recruits drop out of the hiring process due to poor experience. Automating these processes can connect the dots and bridge the gaps, helping HR teams to execute tasks at the click of a button improving employee experience for both sides from the start.
Offboarding exiting employees comes with its own challenges and also requires laborious but fundamental processes such as, decommissioning accounts, removing access permissions and managing redundant assets. If not executed promptly and thoroughly, it could cause unnecessary risk and cost implications for the organisation, but by automating these repetitive processes, threats are mitigated, the onus is lifted and all tasks are fulfilled.
Different organisations will have varying routines and procedures for each of their lifecycle stages, but implementing automated workflows, bespoke to existing processes, simplifies these. After identifying each stage, the automation will seamlessly trigger the first task to commence and pass over to the next upon completion.
One of our customers who was managing 100+ employee lifecycle requests a month, in fact managed to save 40 hours a month through automating their ‘Joiners, Leavers and Movers’ processes. The automation provided their IT and HR teams more time to focus on other more valuable tasks and provide other service improvements, read more here.
When and how to start?
A recent Gartner stat cites that “48% of chief human resource officers stated that their current HR technology solutions hinder, rather than improve.” Technology is essential in aiding HR departments to evolve and overcome common pain-points, but first, process inefficiencies need to be identified in order to find a solution to fix the problem, not simply automate the inefficiency.
With research showing that the pandemic has caused a great resignation due to changing attitudes and values, employee lifecycle processes are increasingly becoming a concern for HR leaders. Automating these tasks is a good place to start, but it’s understandable that organisations delay investment due to a fear of getting their strategy wrong.
That’s why we’re offering a free Proof of Value of our onboarding package to demonstrate the benefits that automation can bring to your business, users and new hires, before investing in the solution… And automations can be in place in as little as just two weeks!