Introducing a revolution in IT service management
Introducing Qualia, an innovative intelligent service management system that transforms how we deliver our business-changing services
POWER YOUR BUSINESS, DELIGHT YOUR CUSTOMERS, REDUCE YOUR COSTS
We’re an automation-first IT Managed Service business that has spent more than a decade providing mission-critical services across complex IT infrastructures, in both the public and private sector. Our mission is to help businesses achieve more through the power of technology.
What differentiates our service from other providers is our automation-first ethos. This is our guarantee to continually evolve and enhance our services through “relentless automation”, so we always deliver unrivalled speed, consistency and reliability.
At the core of this service commitment is Qualia, our Intelligent Service Management System that enables us to uniquely fuse people, technology and automation to deliver ultra-efficient, business-changing services, with fewer IT personnel – so ultimately at a lower cost to our customers.
TURNING IT SERVICES FROM REACTIVE TO PROACTIVE
Increasingly complex environments mean IT teams are under more pressure than ever, creating barriers to growth.
We deliver services that relieve this pressure to enable IT to dedicate more time and money to developing technology strategies that meet the demands of the modern business.
Qualia is central to how we achieve this. It integrates systems across infrastructures and uses advanced AI and Machine Learning to automate tasks and address the challenges of managing complex IT environments.
Combining this unique tool with our passion for exceptional customer service enables us to provide services that revolutionise end-user experiences and drive greater value from your IT investment.
FIND OUT MORE ABOUT QUALIAA Suite of Managed Services
End User Computing
Business-changing EUC services...Read More
Core Infrastructure Technology
IT infrastructures that are future fit...Read More
Managed Service Desk
An innovative Service Desk solution...Read More
Identity and access management
Safe-guarding your business...Read More
Network Operations Management
Automated NOC managed services...Read More
Exceptional Professional Services
“The value of having a team like Spherica manage the IT Operations is priceless. They immerse themselves in our business and allow us to work in partnership to keep the lights on, make them shine brighter through innovation and enable future plans to be leaders in the use of technology.”
Barj Duhra, Head of Technology Services & Support, Avanti West Coast
“What Synaptek has delivered in such a short space of time has been nothing short of awe-inspiring!” “We’re really excited for the future and are delighted to have found such a successful partnership with Synaptek.”
Mark Blakelock, Chief Operating Officer, PerfectHome
“Spherica are technically excellent and have a fantastic work ethic. We don’t see a Spherica badge – we see an extension of our IT team.”
Dean Underwood, Head of IT Services, Virgin Trains
“Spherica carefully tailored the project to our specific requirements and delivered a robust strategy that made a huge difference to our service.”
Mat Milsom, Managing Director, Wales Millennium Centre
“Spherica played a big part in the success of the whole project, doing exactly what we asked of them and making a major contribution to help it to go so smoothly.”
Simon Wheway, Infrastructure Services Manager, The West Brom
“With their thoroughness in making technical recommendations, genuine ownership of projects and refreshing levels of responsiveness, Spherica have really impressed us.”
Neil Hodge, IT Director, McColls
“Spherica recommended that we migrated to Office 365 and Box, and we were really impressed with how they managed the project and the ongoing support they provide to us.”
Claire Gibson, Managing Director, Wave Hub
Delivering service excellence
Our dedication to delivering the best for our customers is reflected in our world-class HappySignals NPS average of +86.
Getting your automation strategy right
Download your free Automation Success Kit today
The key to getting your business automation strategy right is to focus on the issues you need to resolve, not the technology. This is just one of the tips we’ve pulled together in our Automation Success Kit, designed to simplify the journey to automation success.
Download this insightful automation roadmap to discover how you can rapidly transform your operations to optimise productivity and enhance the experience of your customers.
Latest Case Study
How we future-proofed Wales millennium centre's IT Systems
Learn how our on-site workshops, technical assessment and IT strategy helped to future-proof Wales Millennium Centre’s IT systems, and align it with their wider business objectives.
Tell Me MoreOur people make our business
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