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Energy and utility companies are no longer just competing on price. New technology has changed customer expectations and utility companies have had to adapt to the rapid adoption of mobile technology and the Internet of Things (IoT) controls. Customer experience is now a huge part of decisions to switch to a new supplier for consumers and corporate customers alike.

In order to deliver the best customer experiences and keep pace with the latest developments in IoT technology, IT needs to be central to your business decisions. Our automated IT services relieve the pressure on your internal IT Ops teams by automating manual, repetitive tasks and creating an IT infrastructure that reduces system outages. This frees your talented technical personnel to focus on innovation and customer experience to gain a competitive advantage. We also offer a Virtual CIO service that can deliver the strategy and technical roadmap you need to evolve quickly.

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The Benefits

Always-on services

Utility companies must have the most stringent risk management in place to avoid outages that disrupt vital consumer services. Our automated IT Managed services reduce the risk of manual processes and human error prolonging downtime.

We automate actions to rapidly triage incidents and harness the power of AI and machine learning to actively predict incidents before they occur. This drastically improves incident resolution times and ensures your services are always on.

Exceptional customer support

Customers expect fast, simple responses to issues, 24 hours a day, 7 days a week. By automating customer service solutions, you can provide the best customer experiences any time of day or night.

We connect siloed systems and use the latest Cloud technology and communication tools to centralise data management and improve collaboration across businesses. This means your customer support teams have access to the most accurate, up to date information about a customer’s services, appliances and contact history at their fingertips.

Better data insight

The best performers in the ultra-competitive Utilities industry are those that can predict what customers want, even before they know they want it! This can only be done by harnessing the vast volume of data managed throughout the business.

We enable connectivity and collaboration across your organisation to ensure you can get the best insights from your data to deliver the products and services that will win and retain more customers.

Latest Case Study

How we future-proofed Wales millennium centre's IT Systems

Learn how our on-site workshops, technical assessment and IT strategy helped to future-proof Wales Millennium Centre’s IT systems, and align it with their wider business objectives.

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