UTILITIES

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TRANSFORMING IT OPERATIONS IN UTILITY BUSINESSES


Energy and utility companies are no longer just competing on price. New technology has changed customer expectations and utility companies have had to adapt to the rapid adoption of mobile technology and the Internet of Things (IoT) controls. Customer experience is now a huge part of decisions to switch to a new supplier for consumers and corporate customers alike.

In order to deliver the best customer experiences and keep pace with the latest developments in IoT technology, IT needs to be central to your business decisions. Our automated IT services relieve the pressure on your internal IT Ops teams by automating manual, repetitive tasks and creating an IT infrastructure that reduces system outages. This frees your talented technical personnel to focus on innovation and customer experience to gain a competitive advantage. We also offer a Virtual CIO service that can deliver the strategy and technical roadmap you need to evolve quickly.

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The Benefits


Always-on services


Utility companies must have the most stringent risk management in place to avoid outages that disrupt vital consumer services. Our automated IT Managed services reduce the risk of manual processes and human error prolonging downtime.

We automate actions to rapidly triage incidents and harness the power of AI and machine learning to actively predict incidents before they occur. This drastically improves incident resolution times and ensures your services are always on.

Exceptional customer support


Customers expect fast, simple responses to issues, 24 hours a day, 7 days a week. By automating customer service solutions, you can provide the best customer experiences any time of day or night.

We connect siloed systems and use the latest Cloud technology and communication tools to centralise data management and improve collaboration across businesses. This means your customer support teams have access to the most accurate, up to date information about a customer’s services, appliances and contact history at their fingertips.

Better data insight


The best performers in the ultra-competitive Utilities industry are those that can predict what customers want, even before they know they want it! This can only be done by harnessing the vast volume of data managed throughout the business.

We enable connectivity and collaboration across your organisation to ensure you can get the best insights from your data to deliver the products and services that will win and retain more customers.


“The value of having a team like Spherica manage the IT Operations is priceless. They immerse themselves in our business and allow us to work in partnership to keep the lights on, make them shine brighter through innovation and enable future plans to be leaders in the use of technology.”

Barj Duhra, Head of Technology Services & Support, Avanti West Coast
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Perfect Home logo

“What Synaptek has delivered in such a short space of time has been nothing short of awe-inspiring!” “We’re really excited for the future and are delighted to have found such a successful partnership with Synaptek.”

Mark Blakelock, Chief Operating Officer, PerfectHome
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Virgin Trains logo

“Spherica are technically excellent and have a fantastic work ethic. We don’t see a Spherica badge – we see an extension of our IT team.”

Dean Underwood, Head of IT Services, Virgin Trains
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Wales Millennium Centre logo

“Spherica carefully tailored the project to our specific requirements and delivered a robust strategy that made a huge difference to our service.”

Mat Milsom, Managing Director, Wales Millennium Centre
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The West Brom logo

“Spherica played a big part in the success of the whole project, doing exactly what we asked of them and making a major contribution to help it to go so smoothly.”

Simon Wheway, Infrastructure Services Manager, The West Brom
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McColl's logo

“With their thoroughness in making technical recommendations, genuine ownership of projects and refreshing levels of responsiveness, Spherica have really impressed us.”

Neil Hodge, IT Director, McColls
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Wave hub logo

“Spherica recommended that we migrated to Office 365 and Box, and we were really impressed with how they managed the project and the ongoing support they provide to us.”

Claire Gibson, Managing Director, Wave Hub
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Download your free Automation Success Kit today


The key to getting your business automation strategy right is to focus on the issues you need to resolve, not the technology. This is just one of the tips we’ve pulled together in our Automation Success Kit, designed to simplify the journey to automation success.

Download this insightful automation roadmap to discover how you can rapidly transform your operations to optimise productivity and enhance the experience of your customers.

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