Retail & E-Commerce

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Accelerating Success in the Retail Sector

The retail landscape is tougher than ever and brands are under pressure to evolve to meet the growing expectations of consumers or risk disappearing! The likes of Amazon and Uber have driven consumer expectations to new levels and retailers can only keep pace if they put technology at the heart of their business strategy.

From customer service to the last mile, delivering personalised, automated, 24/7 solutions is key to survival in the digital era. Innovative technology coupled with the right digital strategy will ensure your brand remains relevant and competitive.

We’re experts in delivering IT solutions that improve ways of working, enable you to put technology at the heart of your strategy, and deliver experiences that exceed customer expectations.

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The Benefits

Orange Stopwatch

Adaptability & Agility

Retailers need to respond faster than ever to the demands of consumers. Whether it’s dealing with a crisis, updating prices to compete with a competitor promotion, or spotting an opportunity to launch a new product ahead of the competition, the brands that will survive are those that have an IT strategy in place that enables them to adapt quickly.

We build IT infrastructures that breath new life into legacy systems and enable your business to be more responsive to change.

Yellow Customer Service

Personalised Customer Service

The always-on digital consumer won’t wait for your Customer Services team to come online. They expect to be able to interact with businesses on their time, 24 hours a day, every day.

We implement intelligent, automated customer support so that you can deliver outstanding experiences around the clock. Plus, your teams can quickly access the most up-to-date, accurate customer information to deliver highly personalised interactions at every touchpoint.

Blue automation

Automated Experiences

The retail businesses that are thriving today are those that deliver the simple, fast, automated experiences that customers have come to expect. Automating operations enables retailers to deliver consistent, personalised experiences wherever they’re interacting with the customer.

Even traditional high-street operations can deliver more ‘online-like’ experiences through automation and digital innovation, helping to protect customer loyalty.

Avanti west Coast Logo

“The value of having a team like Spherica manage the IT Operations is priceless. They immerse themselves in our business and allow us to work in partnership to keep the lights on, make them shine brighter through innovation and enable future plans to be leaders in the use of technology.”

Barj Duhra, Head of Technology Services & Support, Avanti West Coast
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Perfect Home logo

“What Synaptek has delivered in such a short space of time has been nothing short of awe-inspiring!” “We’re really excited for the future and are delighted to have found such a successful partnership with Synaptek.”

Mark Blakelock, Chief Operating Officer, PerfectHome
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Virgin Trains logo

“Spherica are technically excellent and have a fantastic work ethic. We don’t see a Spherica badge – we see an extension of our IT team.”

Dean Underwood, Head of IT Services, Virgin Trains
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Wales Millennium Centre logo

“Spherica carefully tailored the project to our specific requirements and delivered a robust strategy that made a huge difference to our service.”

Mat Milsom, Managing Director, Wales Millennium Centre
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The West Brom logo

“Spherica played a big part in the success of the whole project, doing exactly what we asked of them and making a major contribution to help it to go so smoothly.”

Simon Wheway, Infrastructure Services Manager, The West Brom
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McColl's logo

“With their thoroughness in making technical recommendations, genuine ownership of projects and refreshing levels of responsiveness, Spherica have really impressed us.”

Neil Hodge, IT Director, McColls
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Wave hub logo

“Spherica recommended that we migrated to Office 365 and Box, and we were really impressed with how they managed the project and the ongoing support they provide to us.”

Claire Gibson, Managing Director, Wave Hub
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Download your free Automation Success Kit today

The key to getting your business automation strategy right is to focus on the issues you need to resolve, not the technology. This is just one of the tips we’ve pulled together in our Automation Success Kit, designed to simplify the journey to automation success.

Download this insightful automation roadmap to discover how you can rapidly transform your operations to optimise productivity and enhance the experience of your customers.

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Latest Case Study

How we future-proofed Wales millennium centre's IT Systems

Learn how our on-site workshops, technical assessment and IT strategy helped to future-proof Wales Millennium Centre’s IT systems, and align it with their wider business objectives.

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