Delivering a world-class IT experience
Our management team has a strong heritage of successfully delivering positive change in the most demanding and challenging IT environments. We run our business with boundless energy and determination and believe the values and experience we bring, benefit our customers and staff alike.
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Steve Jennings
Chief Executive Officer
Steve is the co-founder and CEO of Spherica and it is his passion for delivering exceptional customer service, along with a genuine commitment to the belief that a happy workforce makes a successful business that has shaped the enviable culture within Spherica.
Steve started out as a ‘techie’ in the early days of his career before becoming a business owner. His eye for understanding challenging projects and pulling together the expertise necessary to deliver what we promise is what has made Spherica the success it is today.
Kay Riley
Commercial Director
Kay brings a wealth of experience to the table, with a long and accomplished career in managed services. Having spent many years as a Senior Service Delivery Manager responsible for delivering services to global customers, she witnessed first-hand the challenges and frustrations service desk agents face when burdened with manual, repetitive tasks.
Drawing on this deep understanding, she became Operations Director at Spherica, where she focused on streamlining service delivery. Her hands-on approach ensured operations ran smoothly and efficiently, while fostering innovation to empower teams and enhance customer satisfaction. Passionate about transforming processes to unlock the full potential of service teams, Kay has been a driving force behind the success of ServiceHive.
Her proven leadership and unwavering commitment to innovation and operational excellence have now led to her appointment as Managing Director.
Mark Woodward
Technical Director
Mark is a co-founder of Spherica and is affectionately known as the ‘tech-dad’. He is the go-to guy for any technical challenges, there isn’t a technical issue he won’t get to the bottom of. His care and passion for the team and the business often catch in his throat as the business really is his extended family.
Nick Apps
Chief Technology Officer
Nick is the Spherica oracle. There is not a technical challenge he cannot handle. Nick has been with Spherica from the very start and has been integral in growing the company and shaping its services. He has over 20 years of experience within the IT industry where he has been responsible for the design and implementation of complex environments, from small businesses right through to global enterprises.
Nathan Edwards
Key Account Director
Nathan manages some of our Key Accounts and his passion for customer service is second to none.
He joined Spherica in 2017 following a successful 20-year career with KPMG. Nathan is committed to going above and beyond and provides an impeccable level of service to our clients. Nathan is a great relationship builder and despite never quite making the Wales international football team, still believes he might make it one day!
Adam Turner
Commercial Director
Adam joined Spherica when it was just a team of five and has been integral in helping to make the business the success it is today. Adam works across both Spherica and Synaptek and is responsible for defining the overarching Sales and Marketing strategy as well as managing customer relationships.
Siobhan Youds
Finance Director
Siobhan is the newest member of Spherica Leadership Team, having joined as the Head of Finance in 2021, supporting the business with financial management. She started her career nearly 20 years ago where she trained to be a Chartered Accountant working in the audit function with Grant Thornton in Leeds before moving out of practice and into industry. We’re excited to have her bring her experience to the Spherica team.
Craig Ellis
Innovation Director
It was Craig’s passion for putting technology to work to solve complex issues that led to the creation of our Digital Innovation Division, Synaptek.
He cut his teeth at IBM followed by Deutsche Bank, before recognising a desire to step out of the world of the tech goliaths and put his skills into a role that could shape the future of work. Since joining Spherica back in 2018, Craig has put his talent for finding new and innovative ways to fix process pain points, and is now steering our innovation roadmap as Head of Innovation.
Nick Palmer
Head of Service Delivery
In 2017, Nick joined Spherica, initially as an Operational Delivery Manager. His drive and leadership saw him progress to Service Delivery Manager and then to Head of Service Delivery. Nick played a key role in redesigning the operational model—from dedicated resourcing to a 24/7 service—and was instrumental in developing and implementing the company’s KPI and performance policies and procedures.
Jessica Harper
HR Director
Jessica joined Spherica in 2021 and is Spherica’s people person! As well as being CIPD qualified, Jessica is experienced in TUPE, employee wellbeing, HR business strategy and talent acquisition.
Jessica is also responsible for our ISO 9001 & 27001 accreditations, along with ensuring we continue to meet our Carbon footprint goals as part of our drive to Net Zero.
