Quality management and information security

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We are ISO 27001 and ISO 9001 Certified


Spherica is proud to have been awarded certification to ISO 27001 and ISO 9001 by UKAS via Alcumus ISOQAR.

These certifications recognise the high standards of quality and information security we achieve through effective management systems. We pride ourselves on delivering the best services possible, and we’re able to demonstrate this with certification from the best-known international standards.

What is ISO?


The International Organization for Standardization was founded in 1947 and is a standard-setting organisation made up of experts from around the world. They set world-class specification standards to ensure the safety and efficiency of products and services.

ISO 9001:2015 QUALITY MANAGEMENT SYSTEMS
The ISO 9000 family is the world’s best-known quality management standard.

ISO/IEC 27001:2013 INFORMATION TECHNOLOGY
Information Security Management for any kind of digital information.

What ISO 27001 and ISO 9001 means for our customers

At the heart of these standards is a commitment to putting customers first, and this is something we live and breathe as a business. By achieving these certifications you can rest assured that we deliver consistently high-quality services and meet industry best practises for controlling risks and driving continual improvement.

Meeting the standards


We have worked very hard to develop an integrated quality and information security management system by implementing clearly defined policies and procedures that enable us to maintain high standards across the organisation, as well as demonstrating our commitment to continual improvement and development.

To achieve compliance with these standards, Spherica underwent an evaluation process that included quality management system development, information security management system expansion, documentation reviews, audit and assessment.

We worked with Alcumus ISOQAR to undertake the audit and provide certification to the standard as an independent third party specialist. Therefore, providing you with the assurance that our commitment to quality and information security clearly runs through our business.

We're Cyber Essentials PLUS certified too


We have also achieved Cyber Essentials Plus certification, which involves an independent assessment to verify that Spherica has implemented the required technical security controls. Cyber Essentials is a scheme developed by the UK Government that requires an organisation to have a number of technical and procedural controls in place to improve information security and mitigate against the risk of cyber-attacks.

Cyber Essentials PLUS is a certification that is awarded to organisations when the evidence provided in the basic Cyber Essentials self-assessment is audited through a series of vulnerability tests. This additional certification provides reassurance to our customers that we have effective cybersecurity measures in place.

DISCOVER SPHERICA’S STORY


We understand the frustrations that come with traditional IT services all too well – in fact, it’s out of these very frustrations that Spherica was born. We’ve seen too many businesses let down by IT service providers that pay lip service to the concept of customer care. At Spherica, our concern is you, the customer – not revenue growth and share prices.

Find out why devotion is in our DNA.

Find out more

Our people make our business


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“The value of having a team like Spherica manage the IT Operations is priceless. They immerse themselves in our business and allow us to work in partnership to keep the lights on, make them shine brighter through innovation and enable future plans to be leaders in the use of technology.”

Barj Duhra, Head of Technology Services & Support, Avanti West Coast
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“What Synaptek has delivered in such a short space of time has been nothing short of awe-inspiring!” “We’re really excited for the future and are delighted to have found such a successful partnership with Synaptek.”

Mark Blakelock, Chief Operating Officer, PerfectHome
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Virgin Trains logo

“Spherica are technically excellent and have a fantastic work ethic. We don’t see a Spherica badge – we see an extension of our IT team.”

Dean Underwood, Head of IT Services, Virgin Trains
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Wales Millennium Centre logo

“Spherica carefully tailored the project to our specific requirements and delivered a robust strategy that made a huge difference to our service.”

Mat Milsom, Managing Director, Wales Millennium Centre
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The West Brom logo

“Spherica played a big part in the success of the whole project, doing exactly what we asked of them and making a major contribution to help it to go so smoothly.”

Simon Wheway, Infrastructure Services Manager, The West Brom
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McColl's logo

“With their thoroughness in making technical recommendations, genuine ownership of projects and refreshing levels of responsiveness, Spherica have really impressed us.”

Neil Hodge, IT Director, McColls
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“Spherica recommended that we migrated to Office 365 and Box, and we were really impressed with how they managed the project and the ongoing support they provide to us.”

Claire Gibson, Managing Director, Wave Hub
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