IMPROVE CONSISTENCY, SPEED AND COST EFFICIENCY WITH OUR BIRMINGHAM IT SERVICE DESK
Our innovative Managed Service Desk solution is built with intelligent automation at its core because businesses need 1st line support services that deliver more with less.
Our Managed Service Desk solution enables greater self-service capabilities, transforming ticket management and delivering faster incident resolutions. The benefits include more consistent end-user experiences, increased speed and efficiency, and cost reductions over time. It also delivers more visibility across the business and enables support teams to spend more time on complex issues that require human input.
Our Managed Service Desk uniquely fuses people, technology and automation to deliver game-changing 1st line support services that increase the productivity and cost-efficiency of end-user support.
A BUSINESS-CHANGING SERVICE
Our Birmingham IT Service Desk has a multitude of benefits for your business.
Improved uptime
Rapid resolution of incidents and better data insights reduce downtime and the potential for revenue impacting failures.
Improved visibility
Tickets are automatically created, updated, intelligently assigned and closed ensuring detailed, accurate information is always available to engineers and end-users.
Cost efficiencies
With our Managed Service Desk, the automation of manual, repetitive tasks requires less resource to deliver the service, reducing costs and driving greater value from the IT investment.
“For nearly three years, Spherica has been a trusted IT partner to Poundland, delivering transformative IT projects and providing top-tier Network, Security, and Infrastructure Managed Services. Their attention to detail, proactive approach, and unwavering commitment to excellence truly set them apart. Spherica doesn’t just deliver solutions—they drive real innovation, modernising our infrastructure and ensuring our IT operations run seamlessly. Their ‘can-do’ attitude and expertise make them an invaluable partner in our digital journey.”
“The value of having a team like Spherica manage the IT Operations is priceless. They immerse themselves in our business and allow us to work in partnership to keep the lights on, make them shine brighter through innovation and enable future plans to be leaders in the use of technology.”
“What Synaptek has delivered in such a short space of time has been nothing short of awe-inspiring!” “We’re really excited for the future and are delighted to have found such a successful partnership with Synaptek.”
“Spherica carefully tailored the project to our specific requirements and delivered a robust strategy that made a huge difference to our service.”
“Spherica played a big part in the success of the whole project, doing exactly what we asked of them and making a major contribution to help it to go so smoothly.”
“Spherica recommended that we migrated to Office 365 and Box, and we were really impressed with how they managed the project and the ongoing support they provide to us.”
Download your free Automation Success Kit today
The key to getting your business automation strategy right is to focus on the issues you need to resolve, not the technology. This is just one of the tips we’ve pulled together in our Automation Success Kit, designed to simplify the journey to automation success.
Download this insightful automation roadmap to discover how you can rapidly transform your operations to optimise productivity and enhance the experience of your customers.
Latest Case Study
How we future-proofed Wales millennium centre's IT Systems
Learn how our on-site workshops, technical assessment and IT strategy helped to future-proof Wales Millennium Centre’s IT systems, and align it with their wider business objectives.
Tell Me More
