AUTOMATION-FIRST MANAGED SERVICE DESK

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Improve consistency, speed and cost efficiency


Our innovative Service Desk solution is built with intelligent automation at its core because businesses need 1st line support services that deliver more with less.

The ever-evolving digital landscape and the post-Covid future of work mean that service desk personnel are managing more complexity and a greater volume of work than ever before, but support budgets are being squeezed. To continue to deliver the customer experiences businesses need to compete, a faster, more efficient and reliable service desk solution is vital.

Our automation-first Service Desk solution has Qualia, an intelligent service management system at the heart, enabling greater self-service capabilities, transforming ticket management and delivering faster incident resolutions. The benefits include more consistent end-user experiences, increased speed and efficiency, and cost reductions over time. It also delivers more visibility across the business and enables support teams to spend more time on complex issues that require human input.

Our Managed Service Desk uniquely fuses people, technology and automation to deliver game-changing 1st line support services that increase the productivity and cost-efficiency of end-user support.

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A BUSINESS-CHANGING SERVICE


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Improved uptime


Rapid resolution of incidents and better data insights reduce downtime and the potential for revenue impacting failures.

Improved visibility


Tickets are automatically created, updated, intelligently assigned and closed ensuring detailed, accurate information is always available to engineers and end-users.

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Cost efficiencies


The automation of manual, repetitive tasks requires less resource to deliver the service, reducing costs and driving greater value from the IT investment.


“The value of having a team like Spherica manage the IT Operations is priceless. They immerse themselves in our business and allow us to work in partnership to keep the lights on, make them shine brighter through innovation and enable future plans to be leaders in the use of technology.”

Barj Duhra, Head of Technology Services & Support, Avanti West Coast
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Perfect Home logo

“What Synaptek has delivered in such a short space of time has been nothing short of awe-inspiring!” “We’re really excited for the future and are delighted to have found such a successful partnership with Synaptek.”

Mark Blakelock, Chief Operating Officer, PerfectHome
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Virgin Trains logo

“Spherica are technically excellent and have a fantastic work ethic. We don’t see a Spherica badge – we see an extension of our IT team.”

Dean Underwood, Head of IT Services, Virgin Trains
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Wales Millennium Centre logo

“Spherica carefully tailored the project to our specific requirements and delivered a robust strategy that made a huge difference to our service.”

Mat Milsom, Managing Director, Wales Millennium Centre
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The West Brom logo

“Spherica played a big part in the success of the whole project, doing exactly what we asked of them and making a major contribution to help it to go so smoothly.”

Simon Wheway, Infrastructure Services Manager, The West Brom
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McColl's logo

“With their thoroughness in making technical recommendations, genuine ownership of projects and refreshing levels of responsiveness, Spherica have really impressed us.”

Neil Hodge, IT Director, McColls
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Wave hub logo

“Spherica recommended that we migrated to Office 365 and Box, and we were really impressed with how they managed the project and the ongoing support they provide to us.”

Claire Gibson, Managing Director, Wave Hub
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Download your free Automation Success Kit today


The key to getting your business automation strategy right is to focus on the issues you need to resolve, not the technology. This is just one of the tips we’ve pulled together in our Automation Success Kit, designed to simplify the journey to automation success.

Download this insightful automation roadmap to discover how you can rapidly transform your operations to optimise productivity and enhance the experience of your customers.

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Latest Case Study


How we future-proofed Wales millennium centre's IT Systems

Learn how our on-site workshops, technical assessment and IT strategy helped to future-proof Wales Millennium Centre’s IT systems, and align it with their wider business objectives.

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