PUTTING CUSTOMER EXPERIENCE AT THE HEART OF FINANCIAL SERVICES
Banks and financial institutions that embrace innovation and adopt new technologies have unprecedented opportunities to enhance their services and drive customer loyalty. In fact, Deloitte research found consumers “expect their banks to act and interact more like top technology brands”, so it’s essential for banks to be early adopters of the latest technology.
Consumers want to do banking how and where they prefer, 24/7, and they want to know it’s completely secure. So secure accessibility and customer experience are the competitive battlegrounds for Financial Service companies.
With the success of new digital players, like Monzo, which promises a bank that’s “built for the way we live today”, more traditional businesses need to take note and invest in their digital capabilities to ensure they can offer always-on services, and be more agile and responsive to changing consumer behaviours. That’s exactly what we enable.
The Benefits are clear
Secure, downtime free services
IT outages at banks have been big news in recent years, leaving customers unable to access their money or pay bills. The issues have been put down, in part, to short-sightedness in the planning of digital transformations. In an industry where downtime creates critical issues that impact both its customers and share price, watertight IT strategies are essential.
We’re security and automation experts, so we can help you to protect your financial organisation with the right technology strategy and services. We understand what is needed to future proof your IT Operations, whether it’s automating incident management to reduce downtime, or extending the life of legacy systems.
Better customer interactions
We work with best-of-breed software vendors to create an IT infrastructure that ensures your customer gets the best, most tailored experience, no matter how they interact with your business.
Our focus on connectivity and automation enables your customer service teams to have a full 360-degree view of the customer so that every interaction can be personalised to them. We also deliver automated customer support services so that customers can get in touch whenever they need to, 24 hours a day. Delivering always-available, personalised customer support is essential to meeting consumer expectations and driving customer loyalty.
Better data insights
Banks and financial institutions are awash with data and are required by regulatory bodies to store it for many years. Our innovative automated IT services deliver an IT infrastructure that harnesses the power of the Cloud to centralise data storage and automate the analysis of vast volumes of information.
This “Big Data” management enables financial institutions to gain invaluable insights that will help to shape strategic decisions. By better understanding customers’ needs, behaviours and journies to purchase, businesses can tailor their products, services and experiences to add the most value.
“The value of having a team like Spherica manage the IT Operations is priceless. They immerse themselves in our business and allow us to work in partnership to keep the lights on, make them shine brighter through innovation and enable future plans to be leaders in the use of technology.”
“What Synaptek has delivered in such a short space of time has been nothing short of awe-inspiring!” “We’re really excited for the future and are delighted to have found such a successful partnership with Synaptek.”
“Spherica are technically excellent and have a fantastic work ethic. We don’t see a Spherica badge – we see an extension of our IT team.”
“Spherica carefully tailored the project to our specific requirements and delivered a robust strategy that made a huge difference to our service.”
“Spherica played a big part in the success of the whole project, doing exactly what we asked of them and making a major contribution to help it to go so smoothly.”
“With their thoroughness in making technical recommendations, genuine ownership of projects and refreshing levels of responsiveness, Spherica have really impressed us.”
“Spherica recommended that we migrated to Office 365 and Box, and we were really impressed with how they managed the project and the ongoing support they provide to us.”
Download your free Automation Success Kit today
The key to getting your business automation strategy right is to focus on the issues you need to resolve, not the technology. This is just one of the tips we’ve pulled together in our Automation Success Kit, designed to simplify the journey to automation success.
Download this insightful automation roadmap to discover how you can rapidly transform your operations to optimise productivity and enhance the experience of your customers.
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