OUR COOKIE POLICY
Introduction
This is the Cookie Policy for Spherica Business Solutions Ltd and ServiceHive, accessible from https://www.spherica.co.uk/cookie-policy/ or https://www.servicehive.io/cookie-policy. This policy will be reviewed at regular intervals, and it is the responsibility of the Compliance Manager to review such policies along with top management.
We love cookies just as much as a certain blue monster… but we understand that some people do not, so this policy will lay out what, how, where and when we use cookies whilst you are using our site. It will also explain how you can remove cookies.
What are Cookies & How do we use Them
When using our site or other websites, mobile sites, or apps controlled by us, we may collect information by using ‘cookies’. Cookies are small pieces of data or text that are downloaded to your computer or mobile device when accessing certain content. We collect this information to enhance your user experience; for example, cookies can be used to keep users logged in to a site, maintain user preferences and remember information that has been entered on the site, such as information entered on a form.
How to Accept Cookies
When using our site or other websites, mobile sites, or apps controlled by us, we may collect information by using ‘cookies’. Cookies are small pieces of data or text that are downloaded to your computer or mobile device when accessing certain content. We collect this information to enhance your user experience; for example, cookies can be used to keep users logged in to a site, maintain user preferences and remember information entered on the site.
Disabling Cookies
You can manage cookies through your browser settings, including blocking new cookies or deleting those already stored (please refer to your browser’s “Help” section for guidance). Please note that disabling cookies may affect the functionality of the site and could limit your ability to use certain services or features whilst on the website.
The Cookies We Set
Necessary cookies help make a website usable by enabling basic functions such as: page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
Preference cookies
Preference cookies enable a website to remember information that changes the way the website behaves or looks, like your preferred language or the region that you are in.
Statistic cookies
Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.
Marketing cookies
Marketing cookies are used to track visitors across websites. The intention is to display content or ads that are relevant and engaging for the individual user, and are thereby more valuable to you, but also for publishers and third-party advertisers.
Third-Party Cookies
We also have some cookies from trusted third parties.
Cookie consent management
We use third-party cookie consent management platforms to help us manage and record user consent for cookies and similar technologies on our websites.
For Spherica Business Solutions, we use Cookiebot, which enables visitors to give, withhold, or withdraw consent for different categories of cookies. Cookiebot also records consent choices to help us demonstrate compliance with data protection and cookie regulations.
For ServiceHive, we use Usercentrics to perform the same function. Usercentrics allows users to control which cookies are placed on their device and provides us with consent logs in line with applicable data protection requirements.
These platforms may set strictly necessary cookies in order to remember your consent preferences. No non-essential cookies are placed without your prior consent.
HubSpot
We use HubSpot, a customer relationship management (CRM) and marketing automation platform, to help us understand how visitors interact with our website and to improve our marketing communications.
HubSpot uses a range of cookies on our website. These include:
- Cookies that support analytics and website performance measurement
- Cookies that help ensure visitors are consistently served the same version of any test or personalised pages
- A cookie that can be set to prevent the HubSpot tracking code from sending identifiable information to HubSpot, while still allowing anonymised usage data to be collected. This cookie expires after 13 months.
Some HubSpot cookies expire at the end of your browser session, while others remain for up to 13 months.
HubSpot Cookies and Tracking
HubSpot may also provide company-level information based on website visits. This functionality uses IP address data and third-party firmographic sources to infer the organisation a visitor may be associated with.
This information is aggregated and non-personal and does not identify individual users unless they voluntarily provide personal data (for example, by completing a form). We do not use this functionality to identify individual visitors without their explicit consent. Any personal data collected via HubSpot forms or direct interactions is processed in accordance with our Privacy Policy and applicable data protection laws.
For further information on the type of cookies set by HubSpot please follow this link;
Google Analytics
We also use Google Analytics which is one of the most widespread analytics solutions on the web. It enables us to understand how you use our site and ways we can go on to improve your experience. These cookies track things such as; how long you spend on the site and the pages that you visit, which in turn helps us to continue to produce engaging content for all visitors to our site. For more information on Google Analytics cookies, please see the following link;
https://support.google.com/analytics/answer/11397207?hl=en&utm_source=chatgpt.com
More Information
We hope the above information has been useful and ultimately, we would suggest leaving cookies turned-on so you can benefit from all the features available on our website and other platforms. The cookies we set will not be used to collect personal data or any information used to identify you as an individual. Any data collected through our cookies will only be reviewed as a whole to assist us in improving the content of our sites and to ultimately enhance the user experience.
If you require any further clarification regarding our use of cookies, please feel free to contact us on: [email protected].
