1.2 What are Cookies & How do we use Them
When using our site, or other websites, mobile sites or apps controlled by us, we may collect information by using ‘cookies’. Cookies are small pieces of data or text which are downloaded to your computer or mobile device when accessing certain content. We collect this information to enhance your user experience; for example, cookies can be used to keep users logged in to a site, maintain user preferences and remember information which has been entered on the site, such as information entered on a form.
1.3 How to Reject Cookies
At present, you would simply have to leave our page to stop cookies being used. If you click ‘ok’ on the cookie notification banner you are agreeing to cookies being used. But if you change your mind after you have accepted our cookies simply see the below section on how to disable them.
1.4 Disabling Cookies
You can prevent the setting of cookies or remove any already set by adjusting the settings on your browser (see your browser’s ‘Help’ tab for more information on how to do this). However, by disabling cookies you may find this affects the functionality of the site and thus restricts your use of our services on our site.
1.5 The Cookies We Set
The below outlines the type of cookies we use, how long they will live on your browser and what purpose they each serve. The cookies we use will not be used to collect personal data or any information used to identify you; any data collected through these cookies will only be reviewed as a whole to assist us in improving the content of our sites and to enhance your user experience.
1.5.1 Necessary Cookies
These cookies enable you to use our site and interact with us with ease. Among other things, these necessary cookies enable us to remember the choices you make as you use our services. Most importantly these cookies support key functions with regards to; security, network management, and accessibility.
Therefore, we can do things to help you, like: keep information secure, remember what you looked at before to then redirect you to any new information we may have and most importantly make sure we don’t show you the same notifications more than once.
We also have cookies set to detect any malicious visitors to our site and try to reduce the number of legitimate users who may be blocked. The information is stored for less than 24 hours, unless a security alert is raised for a user, then some information may be logged in order to enable investigation of this individual. The main cookie we use for this is a one-way hash of certain values and cannot be used to personally identify any end user. For further information on this please see the following link;
1.5.2 Identification & Site Preference Cookies
In order to provide you with the best experience possible on our site we utilise certain cookies in order to remember your preferences, so that this information can be recalled whenever you interact with a page that may allow for such features. For example; a cookie may be set to remember your log in details, so future visits to our page from the same browser do not require you to log in again.
We also use a cookie to determine and save whether the chat widget is open for future visits. This will reset to re-close the widget after 30 minutes of inactivity, therefore the cookie expires after 30 minutes.
1.5.3 Analytical Cookies
These are used to track what pages and content you are engaging with on our site, to show us what all visitors to the site have engaged with the most and the least, e.g. specific blog posts, contact us page, or just the home page. This then helps to build a picture of what people are interested in, so that we can produce more intriguing content for you to explore on your next visit to our site.
Also when you submit data through our pages, such as the ‘Contact Us’ page or any comments left on blogs, cookies may be set to remember your user details for future correspondence.
1.5.4 Third Party Cookies
We also have some cookies from trusted third parties.
We engage with HubSpot who have a range of active cookies on our site including a cookie which can be set to prevent the tracking code from sending any information to HubSpot, but still allows anonymized information to be sent to HubSpot, this cookie expires after 13 months.
Another cookie is used to consistently serve all of our visitors with the same version of any test pages that we may publish, so that our visitors see the same as they have before. This cookie expires at the end of your session.
For further information on the type of cookies set by HubSpot please follow this link;
We also use Google Analytics which is one of the most widespread analytics solutions on the web. It enables us to understand how you use our site and ways we can go on to improve your experience. These cookies track things such as; how long you spend on the site and the pages that you visit, which in turn helps us to continue to produce engaging content for all visitors to our site. For more information on Google Analytics cookies, please see the following link;
1.6 More Information
We hope the above information has been useful and ultimately we would suggest leaving cookies turned on so you can benefit from all the features available on our website and other platforms. The cookies we set will not be used to collect personal data or any information used to identify you as an individual. Any data collected through our cookies will only be reviewed as a whole to assist us in improving the content of our sites and to ultimately enhance the user experience.