Say goodbye to traditional IT help desks

INTRODUCING SERVICEHIVE

The automated IT Service Desk that will revolutionise your IT support and open the door to a fast-evolving, automated future.


Spherica Business Solutions, an automation-first IT Managed Service Provider, is delighted to announce the launch of ServiceHive, an AI-driven, semi-autonomous IT Service Desk that redefines the way in which IT service support is delivered. By harnessing relentless automation, ServiceHive delivers transformative customer experiences whilst significantly reducing operational costs.

ServiceHive delivers intelligent, intuitive, and immediate AI-powered support. It provides businesses with scalable 24x7x365 support coverage, ensuring uninterrupted services, streamlined operations, and the flexibility to adapt to evolving demands.

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Key Features


Generative AI: Spherica-trained, role specific, AI agents allow ServiceHive to be queried using natural language and will intelligently assess the primary resolution path for each issue or request raised.

Custom Knowledgebase: Customer-specific data and verified knowledge articles enable rapid resolutions and empower user self-sufficiency.

Automation Library: Pre-built and customisable workflows execute common tasks, automating resolutions with consistency and precision.

Ticket Manager: AI driven triage and ticket management engine that seamlessly integrates with leading ITSM solutions

A cloud-based platform with AI decision-making at the core of its functionality, drastically reducing operational expenditure.

Designed to greatly reduce the burden on user-facing IT teams by processing all “first contact” incidents, requests and queries.

Combines intelligent automation with customer-specific knowledge to deliver a scalable 24x7x365 support service that is dependable and highly cost-effective.

BENEFITS


Tick
Cost-effective: AI agents and automated tasks drastically reduce operational expenses.
Fast and efficient: Tasks are handled quickly, consistently and accurately, without human error.
Plane
Highly scalable: Has the capacity to instantly meet surges in demand and adapt to business changes.
Retains knowledge: Customer-specific knowledge is embedded within the system, ensuring it is retained forever.
“ServiceHive will change the way users access IT support. It combines automated troubleshooting, task resolution, AI problem solving and customer-specific knowledge to create a scalable and adaptive IT service that evolves over time… This is more than IT support, it’s a future-proof approach to operational efficiency.” Steve Jennings, Managing Director
"We recognised that Service Desks are plagued with high volumes of repeat issues, resulting in IT teams fixing the same problems day after day. Along with an exceptional end-user experience, ServiceHive comes with a suite of pre-built IT automations, so that the speed of service is transformed from day one." Jason Clack, Product Manager
"Customers can choose to deploy ServiceHive as an in-house “first contact” IT Service Desk or use it to enhance existing support services, such as processing high ticket volumes or providing out of hours support. ServiceHive delivers substantial benefits right from the start and we’re truly excited about its potential. We believe it is the future of the IT Service Desk.” Kay Riley, Operations Director

Find out more on our ServiceHive website.

ServiceHive