Improve consistency, speed and cost efficiency
Our innovative Service Desk solution is built with intelligent automation at its core because businesses need 1st line support services that deliver more with less.
The ever-evolving digital landscape and the post-Covid future of work mean that service desk personnel are managing more complexity and a greater volume of work than ever before, but support budgets are being squeezed. To continue to deliver the customer experiences businesses need to compete, a faster, more efficient and reliable service desk solution is vital.
Our automation-first Service Desk solution has an intelligent service management system at the heart that enables greater self-service capabilities, transforms ticket management and delivers faster incident resolutions. The benefits include more consistent end-user experiences, increased speed and efficiency, and cost reductions over time. It also delivers more visibility across the business and enables support teams to spend more time on complex issues that require human input.
Our Managed Service Desk uniquely fuses people, technology and automation to deliver game-changing 1st line support services that increase the productivity and cost-efficiency of end-user support.
A BUSINESS-CHANGING SERVICE
Improved uptime
Rapid resolution of incidents and better data insights reduce downtime and the potential for revenue impacting failures.
Improved visibility
Tickets are automatically created, updated, intelligently assigned and closed ensuring detailed, accurate information is always available to engineers and end-users.
Cost efficiencies
The automation of manual, repetitive tasks requires less resource to deliver the service, reducing costs and driving greater value from the IT investment.
“The value of having a team like Spherica manage the IT Operations is priceless. They immerse themselves in our business and allow us to work in partnership to keep the lights on, make them shine brighter through innovation and enable future plans to be leaders in the use of technology.”
“What Synaptek has delivered in such a short space of time has been nothing short of awe-inspiring!” “We’re really excited for the future and are delighted to have found such a successful partnership with Synaptek.”
“Spherica are technically excellent and have a fantastic work ethic. We don’t see a Spherica badge – we see an extension of our IT team.”
“Spherica carefully tailored the project to our specific requirements and delivered a robust strategy that made a huge difference to our service.”
“Spherica played a big part in the success of the whole project, doing exactly what we asked of them and making a major contribution to help it to go so smoothly.”
“With their thoroughness in making technical recommendations, genuine ownership of projects and refreshing levels of responsiveness, Spherica have really impressed us.”
“Spherica recommended that we migrated to Office 365 and Box, and we were really impressed with how they managed the project and the ongoing support they provide to us.”
Latest Case Study
How we future-proofed Wales millennium centre's IT Systems
Learn how our on-site workshops, technical assessment and IT strategy helped to future-proof Wales Millennium Centre’s IT systems, and align it with their wider business objectives.
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