QUALIA: INTELLIGENT SERVICE MANAGEMENT

Transforming the speed, consistency and cost efficiency of IT ops


The rapid digitalisation of the operations that underpin the productivity, revenue growth and customer satisfaction of businesses has created more complexity in IT operations than ever before. However, the IT services that support these operations are still highly manual, which introduces significant business risk. Qualia is a custom-built Intelligent Service Management System that simplifies the complexity in modern IT environments to enable us to deliver exceptional user experiences and reduce the ongoing cost of IT.

Drawing on the vast experience of our service delivery and IT Operations teams, Qualia has been developed by the talented automation engineers in our Digital Innovation Division, Synaptek to consolidate IT service and network management into a single platform and automate many of the manual tasks that plague IT Ops teams. It sits at the heart of our automation-first service proposition and comes with a pre-built suite of automations so we can deliver business-changing benefits from day one.

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Things that should work just do


A REVOLUTION IN IT SERVICE MANAGEMENT

 

Qualia combines powerful integration with advanced AI, Machine Learning and intelligent automation to reduce human touch-points in IT Operations.

Its self-learning capabilities ensure it continually improves so our service teams always deliver the most optimised, consistent and reliable services that better protect business continuity.

By automating many of the repetitive tasks that are traditionally resource-heavy and at risk of error, Qualia enables us to deliver more with less, reducing the ongoing costs of our services and ensuring our customers’ IT investments support their long-term business goals.

Qualia sits on top of your existing technology stack and intelligently identifies, categorises and automatically resolves IT support issues to protect IT service health, proactively prevent outages and enable us to deliver exceptional end-user experiences.

It was developed to ensure things that should work just do – always.

See it in action


To find out more about how Qualia revolutionises IT operations, watch this engaging webinar from this year’s Zenoss GalaxZ21 conference, where Synaptek had the privilege of previewing a Qualia demo at this prestigious AIOps event.

 

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Get in touch today to find out how Qualia enables us to deliver the next generation of IT Manged Services.

Book a chat with our IT experts

“The value of having a team like Spherica manage the IT Operations is priceless. They immerse themselves in our business and allow us to work in partnership to keep the lights on, make them shine brighter through innovation and enable future plans to be leaders in the use of technology.”

Barj Duhra, Head of Technology Services & Support, Avanti West Coast
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“What Synaptek has delivered in such a short space of time has been nothing short of awe-inspiring!” “We’re really excited for the future and are delighted to have found such a successful partnership with Synaptek.”

Mark Blakelock, Chief Operating Officer, PerfectHome
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“Spherica are technically excellent and have a fantastic work ethic. We don’t see a Spherica badge – we see an extension of our IT team.”

Dean Underwood, Head of IT Services, Virgin Trains
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Wales Millennium Centre logo

“Spherica carefully tailored the project to our specific requirements and delivered a robust strategy that made a huge difference to our service.”

Mat Milsom, Managing Director, Wales Millennium Centre
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“Spherica played a big part in the success of the whole project, doing exactly what we asked of them and making a major contribution to help it to go so smoothly.”

Simon Wheway, Infrastructure Services Manager, The West Brom
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“With their thoroughness in making technical recommendations, genuine ownership of projects and refreshing levels of responsiveness, Spherica have really impressed us.”

Neil Hodge, IT Director, McColls
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“Spherica recommended that we migrated to Office 365 and Box, and we were really impressed with how they managed the project and the ongoing support they provide to us.”

Claire Gibson, Managing Director, Wave Hub
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