Support your users with exceptional service
We offer a range of tailored support services that ensure IT always functions efficiently and your users have a dedicated, passionate and highly responsive team to turn to when they need help.
Our agile service delivery model isn’t weighed down by unnecessary process. We have a rich pool of expertise, covering a broad knowledge base that’s ready to support you in whatever way suits your business.
By combining clever people with equally clever tools and processes, we offer rapid and efficient support. It means we can deliver high-quality services, to even the biggest organisations, at a fraction of the price and with better service levels, simply because we work in a much smarter way. As a result, we set and accept challenging targets, confident in our ability to achieve them.
Innovation runs through everything we do. We harness powerful automation to better tackle routine tasks, we mine the support data we collect to identify patterns and spot improvements, and we host regular innovation meetings to share our thoughts on how IT can be improved.
We know how important it is to have flexible ways to access the capacity and capability you require. So, we’ve built various support models including pay monthly customised support, Resource-as-a-Service options and blocks of Service Days, which can quite literally be called off at any time, against any stream of work and they never expire. Our support services are organised into families covering Hybrid Infrastructure, End-User Computing and Solution Support.