Lightbulb Credit is the UK’s first business credit repair service, dedicated to enabling companies to understand their credit ratings and limits, and gain access to the best terms to unlock the full potential of their business.
Launched in 2017, Lightbulb Credit’s unique credit rating improvement service uses a tried and tested method that simplifies the complexity in the business credit market, helping companies to repair and improve their credit scores and proactively monitor their credit profile.
One of the core functions of the business is to deliver a free business credit report to enquirers and this process was highly manual.
The business credit market is complex and the unique services that Lightbulb Credit deliver involve consolidating data from 5 disparate sources. The process required 23 manual steps and involved data being manually keyed and duplicated at various stages to create the final credit report.
In the early days, the process was fit for purpose, but as demand increased, reports could take up to two days to output. The manual workload this created was proving a barrier to future growth and introduced a risk of human error.
The management team were quick to identify the need to find a solution that would enable them to scale at pace while continuing to deliver the best customer experience.