Turning AI Ambition into Real Results: Spherica Teams Up with Mind the AI Gap

We’re thrilled to be partnering with Mind the AI Gap (MTAG) to make AI adoption smarter, simpler, and more practical for organisations.

Rather than focusing on AI for AI’s sake, both of our organisations share a clear belief: AI should solve real operational problems, deliver value and valuable insights, reduce friction, and, in many cases, take on repetitive, high-volume work, enabling teams to focus on what really matters.

This partnership is a perfect match 💘 — MTAG brings the AI consultancy smarts, and we bring the know-how to make it actually work in the real world, even in tricky or legacy systems. Together, we’re turning AI strategy into results that make life easier for everyone.

One area we’re especially excited about, is smarter IT support; that’s where our AI-powered service desk, comes into its own – ServiceHive. Our service management system doesn’t just log tickets, it actually gets what’s going on, learns from patterns, and helps fix issues at the first interaction. This results in happier staff with less time spent on repetitive tasks, significant time savings and tangible cost reductions… What’s not to like?!

For Mind the AI Gap, the partnership adds a strong operational layer to its AI advisory and implementation work, ensuring organisations don’t just launch AI initiatives, but are properly supported as those solutions evolve and scale.

Graham Moore, CEO and Co-founder of Mind the AI Gap, said:

“I’m delighted to be partnering with Spherica and really excited about what we can achieve together. What stands out is Spherica’s ‘your business is our business’ philosophy, which closely aligns with our own values. When you’re integrating AI into existing environments, especially alongside legacy systems, you need support that’s genuinely intelligent — not automated responses that send you in circles.

This partnership brings together strategic AI direction with intelligent, AI-driven support, helping organisations move from initial implementation to measurable operational value, with a safety net in place throughout the journey.”

Scott Littlehales, Spherica Group’s Sales and Marketing Director, added:

“We’re really pleased to be working with Mind the AI Gap. Our thinking around AI is closely aligned — we both believe it should be woven into the fabric of an organisation, quietly taking care of the repetitive, high-volume tasks so people can focus on work that needs human judgement.

Whether it’s through platforms like ServiceHive or our wider services, this partnership is about helping organisations turn AI ambition into something practical, valuable, and genuinely useful day to day.”

Together, we will support organisations at every stage of their AI journey, from strategy and implementation through to ongoing optimisation, with a clear focus on outcomes, not complexity.