Is Your IT in Good Health? Here’s Why Regular IT Assessments Matter
Explore why regular IT assessments are essential for UK businesses. Learn how cloud cost optimisation, network assessments, cyber risk evaluations, Wi-Fi surveys, and firewall...
POWER YOUR BUSINESS, DELIGHT YOUR CUSTOMERS, REDUCE YOUR COSTS
IT infrastructures across both the public and private sectors. Our mission is simple — to help businesses work smarter, faster, and more securely through the power of technology.
What makes us different is our automation-first approach. Through continuous innovation and intelligent automation, we deliver IT services that are faster, more consistent, and more cost-effective, helping our customers focus on growth, not maintenance.
At the heart of this is ServiceHive, our intelligent service automation platform that transforms traditional IT support into a proactive, data-driven experience. ServiceHive enables us to resolve issues before they impact users, accelerate service delivery, and unlock measurable business value.
TURNING IT SERVICES FROM REACTIVE TO PROACTIVE
Today’s IT teams face growing pressure from increasingly complex systems — often leaving little time to focus on innovation and growth.
We take that pressure away. By automating routine tasks and simplifying the management of complex IT environments, we free your teams to focus on what really matters: building technology that moves your business forward.
Using advanced AI and machine learning, we transform everyday IT operations into faster, smarter, and more consistent experiences, helping you get more value from every IT investment.
The automated IT Service Desk that will revolutionise your IT support and open the door to a fast-evolving, automated future.
We are delighted to introduce ServiceHive, our AI-driven, semi-autonomous IT Service Desk that redefines the way in which IT service support is delivered. By harnessing relentless automation, ServiceHive delivers transformative customer experiences whilst significantly reducing operational costs.
ServiceHive delivers intelligent, intuitive, and immediate AI-powered support. It provides businesses with scalable 24x7x365 support coverage, ensuring uninterrupted services, streamlined operations, and the flexibility to adapt to evolving demands.
“For nearly three years, Spherica has been a trusted IT partner to Poundland, delivering transformative IT projects and providing top-tier Network, Security, and Infrastructure Managed Services. Their attention to detail, proactive approach, and unwavering commitment to excellence truly set them apart. Spherica doesn’t just deliver solutions—they drive real innovation, modernising our infrastructure and ensuring our IT operations run seamlessly. Their ‘can-do’ attitude and expertise make them an invaluable partner in our digital journey.”
Dean Underwood, IT Director, Poundland
“The value of having a team like Spherica manage the IT Operations is priceless. They immerse themselves in our business and allow us to work in partnership to keep the lights on, make them shine brighter through innovation and enable future plans to be leaders in the use of technology.”
Barj Duhra, Head of Technology Services & Support, Avanti West Coast
“What Synaptek has delivered in such a short space of time has been nothing short of awe-inspiring!” “We’re really excited for the future and are delighted to have found such a successful partnership with Synaptek.”
Mark Blakelock, Chief Operating Officer, PerfectHome
“Spherica carefully tailored the project to our specific requirements and delivered a robust strategy that made a huge difference to our service.”
Mat Milsom, Managing Director, Wales Millennium Centre
“Spherica played a big part in the success of the whole project, doing exactly what we asked of them and making a major contribution to help it to go so smoothly.”
Simon Wheway, Infrastructure Services Manager, The West Brom
“Spherica recommended that we migrated to Office 365 and Box, and we were really impressed with how they managed the project and the ongoing support they provide to us.”
Claire Gibson, Managing Director, Celtic Sea Power
Our people make our business
A Suite of Managed Services
End User Computing
Business-changing EUC services...Read More
Core Infrastructure Technology
IT infrastructures that are future fit...Read More
Managed Service Desk
An innovative Service Desk solution...Read More
Network Operations Management
Automated NOC managed services...Read More
Security Operations Management
Our Security Operations Center monitors and detect...Read More
Insights
AI and Automation in Service Desk Operations
A recent survey of 250 IT professionals across the UK highlights a clear trend, AI and automation are set to transform IT service desks....
Behind the Scenes: A Day in the Life of an IT Service Desk Agent
A day in the life of a service desk agent can be tedious, repetitive and stressful. Discover how AI and automation can relieve agents...
Imagine if… You Could Automate All Password Resets
Discover how automating repetitive tasks like password resets can transform IT service desks, freeing up agents to focus on more meaningful and strategic work.
