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Proactive support that gets you ahead of your users


We believe the only way to truly deliver outstanding support for your users is to get ahead of them. To do this requires gaining their opinions about what’s working and what’s not, how things could be improved and what would really make their lives better.

A radically different approach to support

It sounds simple, but it’s radically different to how most end-user computing environments are supported. Proactively working with your users as an extension of your team, suddenly IT has a presence and is seen to be listening with intention to make improvement. It sends a powerful message and as we become more familiar with your solutions and the people using them, we are well-placed to spot opportunities for development.

A regime of continual improvement

This is just part of the proactive approach that defines how we support your end-user computing environment. Our goal is to reduce helpdesk calls so, through ongoing analysis of support trends, we identify and fix common issues, thereby accelerating response times. By exploiting the marginal gains that we spot as we connect with your users, we also introduce a regime of continual improvement. And by looking closely at the tools users will need for their jobs, we can anticipate the applications they’ll want and have them packaged and ready to go, so there are no wait times while IT figures out how to make it happen.

We pride ourselves on innovation and as we return user feedback to you, we match viable solutions to the challenges they’re sharing. Ironically, we also advocate user self-service and wherever possible we help you engineer solutions that empower users to take the lead in supporting themselves.

Happy users

Of course, we’re ready to react to the unforeseen challenges as well, but under our watch these become fewer as potential issues are remediated before they occur. All round, it’s a style of support that gets results and makes users happy, and happy users are productive users.

Case Study: VIRGIN TRAINS - SMARTER WORKING


Smarter working delivers a transformational IT experience

Virgin Trains had long focussed on the exceptional delivery of customer service using technology, whilst unwittingly missing the opportunity to apply the same thinking to progress technology
within the workplace..

View case study

OUR OTHER MANAGED SOLUTIONS


Solution Support

Give your IT team the time and space to focus on the "big picture" by utilising our expertise to support the technology solutions your business relies on.

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Solution Support

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Hybrid Infrastructure

Valuable expertise to ensure that your core infrastructure performs at its best, whether it’s located on-premise or in the cloud.

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Hybrid Infrastructure

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Get in touch and we can discuss how your users can benefit from a world class IT experience

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Megaphone Newsroom Phone +44 (0)845 862 1794 Mail info@spherica.co.uk